Privacy Policy
1. Introduction
This Privacy Policy explains how Language Masters Pty Ltd (ABN 31 151 714 519), operating vtranslation.com.au ("we", "us", "our"), collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, phone number)
- Documents submitted for translation (which may contain personal information such as names, dates of birth, addresses, and identification numbers)
- Payment information (processed securely through Stripe; we do not store credit card details)
- Communication records (emails and messages exchanged during the translation process)
- Website usage data (cookies, IP address, browser type)
3. How We Use Your Information
We use your personal information to:
- Provide translation services as requested
- Process payments and issue invoices
- Communicate with you about your translation order
- Improve our services and website functionality
- Comply with legal and regulatory obligations
4. Document Confidentiality
All documents submitted for translation are treated as strictly confidential. Our translators are bound by confidentiality agreements. Documents are stored securely and are not shared with any third parties other than the assigned NAATI certified translator working on your order.
Translated documents and source files are retained for a reasonable period to facilitate any revisions or redelivery requests, after which they are securely deleted.
5. Disclosure of Information
We do not sell, rent, or trade your personal information. We may disclose your information to:
- Our NAATI certified translators (for the purpose of completing your translation)
- Payment processors (Stripe) for secure payment processing
- Australian authorities if required by law
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption for all data transmission. Documents are stored on secure, access-controlled systems.
7. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
8. Access and Correction
You have the right to access and correct your personal information held by us. To request access or correction, please contact us at the email address below. We will respond to your request within a reasonable timeframe.
9. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our handling of your personal information, please contact us:
Language Masters Pty Ltd
M Centre, 1016 / 11 Palmerston Lane
Manuka, ACT 2603
Australia
Email: [email protected]